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Common Questions

StellarClose Transaction Coordination is your AI-powered transaction coordinator. She manages every step of your real estate transaction — from contract to closing. She sends daily updates, tracks every deadline, coordinates with title companies and lenders, and keeps your clients informed. You focus on selling. She handles the rest.
You don't pay. If a real estate transaction coordinated through StellarClose Transaction Coordination does not close, there is no charge.
StellarClose Transaction Coordination operates in all 50 states and the District of Columbia. She knows the specific forms, disclosures, deadlines, and regulations for each state and adjusts her workflow automatically based on where your transaction is located.
Yes. One-click cancellation is available at stellarclose.com/cancel.html. No phone calls, no hoops, no cancellation fees. This is a non-negotiable commitment. After cancelling, you'll have the option to share your thoughts about our services.
Yes. Every document, email, and signed agreement is stored in OurStorageVault — our encrypted document vault. Your data is protected with AES-256 encryption at rest and in transit. We never sell your data to anyone, for any reason. This is non-negotiable.
No. Cookie is an AI coordinator, and she always says so. Everyone she talks to, including you, your clients, lenders and title, is told at the start that they're communicating with AI. We will never let anyone think they're talking to a human.
$350 per transaction — from contract to close. Your first transaction is free, no credit card required. There is no monthly fee, no setup fee, and no hidden fees. If a deal falls through or is cancelled, there is no charge.

$350 is our price for solo agents. Teams & brokerages: email enterprise@stellarclose.com for pricing.

Log in to your agent dashboard and click New Transaction. We will walk you through the details — property address, parties, transaction type — then prepare a service agreement with the property address on it for your signature. Once signed, Cookie takes it from there.
Your phone code is a two-word verification phrase StellarClose Transaction Coordination asks for when you call 833-659-9191. It confirms it is really you on the line. You can change it any time from your agent dashboard → Settings → Phone Code.
24 hours a day, 7 days a week. Email info@stellarclose.com any time. Call 833-659-9191 using your phone code. You will also receive the Agent Digest, showing where every deal stands, on the schedule you choose.
Yes. Visit the Email Templates section of your agent dashboard. You can review and edit the messages StellarClose Transaction Coordination sends on your behalf — closing congratulations, pre-closing reminders, and more — to match your voice. If you do not make changes, the defaults you see there are what we use.
Yes. Every party who interacts with StellarClose Transaction Coordination is informed at the outset. AI transparency is one of our non-negotiable operating principles. We will never deceive anyone into thinking they are speaking with a human.
For urgent situations that cannot wait, the StellarClose Transaction Coordination line at 833-659-9191 is available 24/7.
When you create your first transaction, we send you a service agreement with the property address already filled in. You sign it electronically through StellarSign. A copy of every signed agreement is automatically stored in your secure OurStorageVault.

More answers: see our full FAQ

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Mail: StellarClose LLC, 3588 Plymouth Rd, 233, Ann Arbor, MI 48105

We respond to all inquiries within 24 hours.